Our Hassle-Free Returns & Refunds Policy
30-Day Money-Back Guarantee on All Plants
If under normal transportation conditions, your plant arrives in poor condition or fails to survive within 30 days of receipt,
Simply contact us via email at roommuplants@aliyun.com or WhatsApp at+86 18960154187
At Roommu Plants Nursery, we are dedicated to delivering healthy, thriving plants to you.
Our Commitment
Healthy Arrival Guarantee
We guarantee that all plants will arrive in excellent condition when ordered correctly.
Replacements & Refunds
If your plants arrive damaged or in less-than-ideal condition, please send us a photo within 30 days.
We'll happily refund or replace any damaged items. Please note that refunds cover the cost of the plants only, excluding shipping fees.
Quick Processing
Refunds will be processed within 1-3 business days. If you have any issues,
please allow 1-2 business days for our team to respond and resolve the problem.
Your patience and understanding are greatly appreciated!
Thank you for choosing Roommu Plants Nursery!