Our service

Pre-sale service:

1. Product display: display the varieties, characteristics and advantages of various plants.
2. Consultation and answers: Provide customers with consultation and answers on plant care, growing conditions, etc.
3. Customized plan: Provide personalized plant configuration plan according to customer needs.
4. Provide suggestions: Provide appropriate plant selection suggestions for different scenarios and customer needs.
5. Sample provision: If necessary, a small number of samples will be provided for customer reference.
6. Price consultation: Provide clear price information and preferential policies.

Sales service:

1. Order processing: Process customer orders in a timely manner to ensure accuracy.
2. Inventory management: Ensure sufficient inventory of plants to avoid out-of-stock situations.
3. Packaging and transportation: Package the plants properly to ensure that they are not damaged during transportation.
4. Delivery arrangements: Negotiate delivery time and location with customers to ensure smooth delivery.
5. Quality inspection: Quality inspection of plants before delivery.
6. Installation guidance: If necessary, provide guidance on plant installation and placement.

After-sale warranty:

1. Product quality assurance: Ensure that the plants sold meet relevant standards and quality requirements.
2. Technical support: Provide professional advice and guidance on plant care, planting, etc.
3. Return and exchange policy: Within a certain period of time, problematic plants will be returned or exchanged.
4. Replenishment service: replenish needed plants for customers in a timely manner.
5. Transportation guarantee: Ensure the safety and quality of plants during transportation.
6. Customer training: hold training activities to improve customers' maintenance knowledge and skills.
7. Online consultation: answer customer questions via phone, email or online platform.
8. Regular return visits: Understand how customers use products and collect feedback.
9. Personalized service: Provide customized after-sales support according to customer needs.
10. Problem solving: Quickly respond and deal with problems encountered by customers.
11. After-sales tracking: Continue to pay attention to customer experience and improve service quality.
12. Value-added services: such as providing design suggestions for plant placement, etc.
13. Information sharing: share industry trends, new product information, etc.
14. Establish a membership system: provide customers with more discounts and exclusive services.